Ordering Online:

 

Online ordering is safe and secure and available 24/7 using our secure shopping cart. All credit card information is collected using a SSL secure server. We do not store any credit card information on our servers. All information you submit is protected by encryption software.

 

Ordering By Phone:

 

You can call us (818) 571-3619 to place an order. Our business hours are 9 AM to 4 PM PST, Monday through Friday. We are closed on all major holidays and weekends. There are times when we are not in the studio and you will reach our machine. Be sure to leave a number where we can reach you. We recommend you do not leave your order on the machine as sound quality and clarity can be an issue and we may have questions for you regarding your order.

 

Payment:

 

We accept Visa, Mastercard, American Express and money orders. We are sorry, but we cannot accept CODs for online orders. No orders can be shipped until the payment has been processed.

 

Please note: If paying by money order, your order will be held for a period of ten (10) days. If payment is not received within that time, your order will be cancelled without notice.

 

Sales Tax:

 

Sales tax of 8.25 percent will be charged on all orders shipped to California addresses.

 

Cancellations:

 

Should you wish to cancel or change your order you must do so within 24 hours. You must contact us by email or phone with your order information within that timeframe. Absolutely no changes or cancellations will be accepted after 24 hours.

 

Damaged Shipments:

 

Please inspect all packages at the time of acceptance. Should you receive insured goods damaged in-transit, carefully verify the extent of the damage, keep all packaging materials intact then notify us and the shipping carrier. We are not liable for damages that occur in transit due to the handling of the shipping carrier or for uninsured shipments. You must submit damage claims directly to the shipping carrier. We will be happy to assist you in making damage claims, however, you must contact us within 48 hours of receipt of your shipment. Placing an order with us constitutes your acceptance of this policy.

 

Refused or Unclaimed Packages:

 

If you are unavailable at the time the shipping carrier attempts delivery, you are responsible for rescheduling the delivery. If you do not claim your package or you refuse a shipment and the package is returned to us, you will be responsible for reshipping charges. We cannot be held responsible for original shipping charges, re-routing fees or any additional shipping charges associated with the reshipping of your package. If a refused, unclaimed, or undeliverable package is no longer wanted, a 20% restocking fee may apply and an online store credit in the amount of the balance less shipping charges and fees will be issued.

 

Return Policy:

 

Oopsy daisy! has poured a lot of love into our products and we want you to love them too. We believe in our products and their quality. We will accept the return of any retail purchase from our web site within 14 days of receipt for a full refund of the item purchase price. Items must be UNOPENED and in NEW condition to be returned.
Once the items are received we will issue a refund in the amount of the product purchase price excluding original and return shipping and handling.

 

Of course we will gladly pay return shipping costs if the return is a result of our error.

Wholesale returns are subject to a 25% restocking charge on UNOPENED items in NEW condition.

To maintain product integrity, we cannot accept returns after 14 days.­­­­­­­­­­­­­­­

 

Return Process:

 

Please call or email us with your return request and we will give you a shipping address where you can send your return. For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post.

 

Please include the following information with your return: indicate whether you want a refund (only if product was received in the last 15 days) or replacement, the reason for the return, a description of the item you are returning, and its price.

 

Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard UPS ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding federal holidays within the United States.

 

Disclaimer:

 

oopsy daisy! or any agent thereof will not be held responsible for any injury due to the use of our products. We comply with FDA standards for the production, handling, and proper labeling of our products. We list all ingredients used in our products. Persons with sensitivities or allergies to any listed ingredient should not use those products. Should you develop a rash or allergy from any of our products discontinue use immediately. Please be aware, some products may contain nuts or nut butters or oils (this includes shea butter), or are made with equipment that may come into contact with nuts. Those with nut sensitivities should avoid any such products. If you have any concerns regarding product ingredients please contact us for a full listing.

 

As with all bath or cosmetic items, please test on a small area of skin if you have a known skin allergy or have sensitive skin. Avoid getting any bath or body products in or near eyes. Please keep products away from children, these should be used on children only under adult supervision. Do not use products for anything other than the purpose for which they were created. We will not be held liable for misuse, allergic reactions or any injury suffered from the known or unknown and consenting use of our products. By purchasing products from oopsy daisy! you acknowledge this policy and release us from liability if such a situation should arise.

 

We make absolutely no medical claims for any of our products. All of our products should be used with the same care and caution as any other bath or household product. oopsy daisy! assumes no liability for claims arising from the misuse of our products. The contents of this website are for informational purposes only. It is not intended to be  a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Always consult your doctor if you are pregnant, lactating, or have any other health conditions or concerns before applying these products. Placing an order with us constitutes your acceptance of our terms and policies.

 

Privacy Statement:

 

Rest assured, your privacy is very important to us. We do not sell, rent, or share your information with anyone. Your personal information (including name, billing address, phone number, email address, and credit card information) is used only as necessary to process your order. We will only call you if there is a question or problem processing your order. Special offers or promotions may be sent by email or postal service by oopsy daisy! You may opt out at any time by following the instructions in the communication you receive.

 

Wholesale:

 

We always welcome wholesale inquiries from retailers interested in selling our products. Please log on to our wholesale page for more information on joinig our team.